Lenovo TruScale: Revolutionizing Pet Wellbeing with Paws and Processors, Empowering Petco’s Leap Forward

January 2, 2024 by our News Team

Petco partnered with Lenovo's TruScale Infrastructure as a Service to transform its operations and meet the increasing demand for pet ownership, resulting in improved customer experiences, enhanced security, and significant sales and engagement growth.

  • Flexible pay-as-you-go model allows access to latest data center hardware and software
  • Robust security measures and commitment to safeguarding customer data
  • Agility to implement real-time solutions and stay ahead of competitors

Petco, a leading pet care and retail business with over 1,500 locations across the US, Mexico, and Puerto Rico, has successfully transformed its operations with the help of Lenovo’s TruScale Infrastructure as a Service. With the increasing demand for pet ownership, Petco has become the go-to retailer for pet food, supplies, and services. However, the company faced challenges in keeping up with its rapid growth and needed a technology platform that could support its scaling efforts.

Petco processes tens of thousands of orders daily and relies on SAP systems to connect customers to the products and services they need. The existing infrastructure was unable to handle the volume and velocity of new processes. Working with local partner DCLOUD, Lenovo provided Petco with a flexible pay-as-you-go model, allowing access to the latest data center hardware and software, including SAP. This enabled Petco to create more convenient and personalized experiences for pet owners.

Security and privacy were crucial for Petco, as it handles personal data and health records of its customers. Lenovo TruScale Infrastructure as a Service offered robust security measures and a commitment to safeguarding customer data. While public cloud was considered, Petco needed on-premises flexibility, which Lenovo TruScale provided.

With Mexico’s love for pets being second only to Argentina, Petco is well-positioned to capitalize on the thriving pet industry. However, the company faced growing competition and needed to adapt quickly to changing consumer behaviors and technological advancements. Lenovo TruScale provided the agility Petco needed to implement real-time solutions and stay ahead of the curve. This allowed Petco to add new customer service features and set itself apart from competitors.

Petco’s growth trajectory required a scalable solution that minimized upfront costs. Lenovo TruScale’s flexible service model allowed Petco to scale its technological infrastructure alongside business expansion. With Lenovo TruScale Infrastructure as a Service, Petco now benefits from state-of-the-art infrastructure and has seen a 10% increase in sales and a 20% increase in customer engagement.

The partnership between Petco and Lenovo has transformed Petco’s business, enabling constant innovation and expansion of products. Lenovo’s TruScale solution has empowered Petco to navigate the challenges of a dynamic market successfully. By prioritizing security, embracing agility, and providing scalability without heavy upfront costs, Lenovo has helped Petco improve the lives of pets and pet owners.

For more information on Lenovo’s work with Petco, visit the link provided.

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Background Information

About Lenovo: Lenovo, formerly known as "Legend Holdings," is a important global technology company that offers an extensive portfolio of computers, smartphones, servers, and electronic devices. Notably, Lenovo acquired IBM's personal computer division, including the ThinkPad line of laptops, in 2005. With a strong presence in laptops and PCs, Lenovo's products cater to a wide range of consumer and business needs. Committed to innovation and quality, Lenovo delivers reliable and high-performance solutions, making it a significant player in the tech industry.

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