MSI denies RMA request for graphics card over CableMod 12VHPWR adapter usage.

September 5, 2023 by our News Team

MSI has announced that they will not cover the cost of a broken GPU if it is found that a CableMod 12VHPWR power adapter was used, leaving some customers frustrated.

  • CableMod introduced an angled adapter as an alternative to the standard 12+4 (16-pin) cable for the new GeForce RTX 40 series.
  • CableMod has stepped in to offer a full refund to the user in question.
  • MSI has made it clear that they will not cover the cost of a broken GPU if it is found that a CableMod adapter was used.

MSI has recently made a decision that may leave some customers frustrated. The company has stated that they will not cover the cost of a broken GPU if it is found that the CableMod 12VHPWR power adapter was used. This news comes as the ongoing issues with these adapters continue to plague users.

CableMod introduced an angled adapter as an alternative to the standard 12+4 (16-pin) cable for the new Geforce RTX 40 series. The aim was to provide users with a sleeker and more manageable option. However, strict guidelines from nVidia regarding cable bending space proved to be a challenge for many users, leading some to open their cases for more room.

To address this issue, CableMod released angled power adapters, which solved the problem for many. These adapters became popular among gamers, as they offered a variety of choices, including cables with angled connectors that didn’t require an additional adapter.

Unfortunately, reports have surfaced of melting cases among CableMod adapter users. YouTuber JayzTwoCents even described these incidents as a “daily occurrence” in his videos. In response to these concerns, CableMod issued a statement acknowledging the low failure rate of their adapters but recognizing that it still occurs more frequently than with their regular cables.

As a precautionary measure, CableMod advises users who feel anxious about using these adapters to discontinue their use and wait for an improved version labeled 1.1. However, some users who have experienced melting connectors or adapters are seeking refunds for their GPUs. This is where MSI comes into play.

MSI has made it clear that they will not cover the cost of a broken GPU if it is found that a CableMod adapter was used. In an email shared by a user on Reddit, MSI states that there is an ongoing issue with CableMod adapters and advises the user to contact the manufacturer of the adapter for possible reimbursement.

While CableMod has stepped in to offer a full refund to the user in question, some users may prefer to avoid involving multiple parties in their GPU RMA claims and stick to the original adapter cable supplied by the card maker.

It remains to be seen how this situation will unfold, but it serves as a reminder for users to carefully consider the compatibility and potential risks associated with third-party adapters before making any modifications to their systems.

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Background Information

About MSI: MSI (Micro-Star International) is a globally recognized company that specializes in the development and manufacturing of a wide range of computer products. With a rich history dating back to its establishment in 1986, MSI has emerged as a key player in the technology industry, consistently delivering innovative solutions that cater to the needs of both casual users and hardcore enthusiasts. The company's product portfolio encompasses a diverse array of products, including motherboards, graphics cards, laptops, desktops, monitors, and various gaming peripherals. MSI's commitment to quality and performance is evident in its dedication to technologies, sleek designs, and rigorous testing standards. for its gaming-focused products under the MSI Gaming brand, the company has earned a reputation for delivering high-performance components that enhance the gaming experience.

MSI website  MSI LinkedIn

About nVidia: NVIDIA has firmly established itself as a leader in the realm of client computing, continuously pushing the boundaries of innovation in graphics and AI technologies. With a deep commitment to enhancing user experiences, NVIDIA's client computing business focuses on delivering solutions that power everything from gaming and creative workloads to enterprise applications. for its GeForce graphics cards, the company has redefined high-performance gaming, setting industry standards for realistic visuals, fluid frame rates, and immersive experiences. Complementing its gaming expertise, NVIDIA's Quadro and NVIDIA RTX graphics cards cater to professionals in design, content creation, and scientific fields, enabling real-time ray tracing and AI-driven workflows that elevate productivity and creativity to unprecedented heights. By seamlessly integrating graphics, AI, and software, NVIDIA continues to shape the landscape of client computing, fostering innovation and immersive interactions in a rapidly evolving digital world.

nVidia website  nVidia LinkedIn

Technology Explained

Geforce: Geforce is a line of graphics processing units (GPUs) developed by Nvidia. It is the most popular GPU used in the computer industry today. Geforce GPUs are used in gaming PCs, workstations, and high-end laptops. They are also used in virtual reality systems, artificial intelligence, and deep learning applications. Geforce GPUs are designed to deliver high performance and power efficiency, making them ideal for gaming and other demanding applications. They are also capable of rendering high-resolution graphics and providing smooth, realistic visuals. Geforce GPUs are used in a variety of applications, from gaming to professional workstations, and are the preferred choice for many computer users.

GPU: GPU stands for Graphics Processing Unit and is a specialized type of processor designed to handle graphics-intensive tasks. It is used in the computer industry to render images, videos, and 3D graphics. GPUs are used in gaming consoles, PCs, and mobile devices to provide a smooth and immersive gaming experience. They are also used in the medical field to create 3D models of organs and tissues, and in the automotive industry to create virtual prototypes of cars. GPUs are also used in the field of artificial intelligence to process large amounts of data and create complex models. GPUs are becoming increasingly important in the computer industry as they are able to process large amounts of data quickly and efficiently.

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